FREQUENTLY ASKED QUESTIONS

DOES WAXING HURT?

Well it doesn't tickle. Based on client feedback and our own experience, the first time is always the worst - simply because the hair roots are at their strongest and thickest. By waxing every 4-6 weeks (different for each person), roots do not have time to become as strong or thick and waxing will become less painful. For folks with sensitive skin, we suggest popping a pain reliever 20-30 minutes before waxing to make your experience more comfortable.

WHAT SHOULD I EXPECT AFTER MY WAX?

For most waxing newbies, the build up of expectations can be the worst part! Most of our first-time clients tell us the pain was not nearly as bad as they anticipated. Some clients do experience mild redness, tenderness, some swelling, more so with individuals who have sensitive skin, allergies and/or low-pain tolerances.

WILL I BE TOTALLY HAIRLESS AFTER MY FIRST APPOINTMENT?

It could happen, but most likely not. It is most common to feel a bit of stubble after your first few appointments. This happens most frequently with clients receiving leg waxes, those who have coarse or dark hair or have a history of shaving. Human hair grows in concurrent cycles which determine length, texture and thickness. Because these cycles last about 28 days, it takes a few appointments for all hair in any area to grow long enough to be completely removed by the wax.

 

HOW LONG DOES MY HAIR HAVE TO BE?

Most people need about 3-4 weeks of growth for hair to be long enough to wax. Anything before 2-3 weeks will likely not be substantial enough for removal and will be a waste of your time and money.

 

WHAT KIND OF WAX DO YOU USE? DO YOU DOUBLE DIP?

We use a variety of strip and hard waxes that are safe for all skin types. And NEVER A DOUBLE DIP!!! New stick for EVERY dip, NO exception!

 

CAN I WAX WHILE PREGNANT? WHILE ON MY PERIOD?

Go ahead Momma! However, it is not uncommon to be more sensitive and experience more in-grown hair during this time. And for our monthly visitor, if you don't mind, we don't mind! Please note that you will most likely be more sensitive and we do ask that clients to both freshen up and have a new tampon before your appointment.

 

WHEN SHOULD I GET WAXED IF I HAVE A SPECIAL EVENT // VACATION COMING UP?

We recommend you plan in advance and get waxed at least 2 times prior to your upcoming event. This is especially true if you have never been waxed before, or are waxing a new area. This is beneficial so all of your hairs will be in the same growth cycle and also to see how your body reacts. Other than that 2 days prior will be perfectly fine.

I AM IN TRANSITION FROM MALE TO FEMALE OR FEMALE TO MALE. HOW SHOULD I BOOK MY APPOINTMENT?

First of all, congrats!!! Our first and top priority is for you to be as comfortable as possible -- before, during, and after your appointment. We ask that you let us know about your journey when you schedule your appointment so we can schedule you with the proper technician.

POLICIES

HEALTH IS WEALTH

IF YOU ARE SICK- RESCHEDULE 

ONE NOSE BLOW, ONE SNEEZE, ONE COUGH PER CLIENT. 

IF YOU HAVE A FEVER, A SNIFFLE, A LINGERING COUGH, ARE STILL ON ANTIBIOTICS  OR HAVE BEEN AROUND SICK PEOPLE PLEASE RESCHEDULE!

while we're on the subject....

 

CANCELLING// RESCHEDULING -

THE GALS AT THE NITTY GRITTY ™ ARE IN SUPER HIGH DEMAND AT THE MOMENT.

PLEASE GIVE US A 48 HOUR HEADS UP IF YOU NEED TO CANCEL OR RESCHEDULE.

FAILURE TO DO WILL RESULT IN A REQUIRED DEPOSIT BEFORE BOOKING YOUR NEXT APPOINTMENT.

NO CALL NO SHOWS WILL BE CHARGED THE FULL APPOINTMENT AMOUNT.

YOU WILL NOT BE CHARGED IF YOU ARE SICK...PLEASE DON'T COME IN!  GET REST AND KEEP US SAFE.

HOWEVER IF YOUR SICK DAYS HAPPEN TO ALWAYS COINCIDE W/ APPOINTMENT DAYS...THAT MAY CALL FOR A CHAT.

YIPPEE I GOT AN APPOINTMENT!  NOW WHAT?

WE ARE SO EXCITED TO SEE YOU, AND SO GLAD YOU ASKED!

CONSENT FORM

PRIOR TO YOUR APPOINTMENT YOU WILL RECEIVE A COVID-19 CONSENT FORM VIA TEXT.

PLEASE SEND THIS BACK TO US ASAP. THIS WILL ENSURE THAT YOU ARE AWARE OF THE RISKS INVOLVED RECEIVING SERVICES DURING A PANDEMIC.

YOU WILL BE REQUIRED TO DO THIS EVERY APPOINTMENT UNTIL FURTHER NOTICE.

COME ALONE

TO ENSURE THE SAFTEY OF  OURSELVES , OUR GUESTS, AND ALL OF OUR FAMILIES,

WE WILL NOT BE PERMITTING ANY ADDITIONAL GUESTS, FAMILY MEMBERS OR FUR BABIES.

PLEASE PLAN AHEAD OR RESCHEDULE.

 WEAR A MASK

IT IS NYS MANDATE!

UPON ENTERING THE VILLAGE GATE YOU MUST WEAR A MASK UNTIL YOU LEAVE THE PREMISES.

IF YOU ARE RECEIVING COLOR, THERE IS A HIGH PROBABILITY OF COLOR GETTING ON THE MASK.

PLEASE DON'T WEAR YOUR "BEST MASK" OPT FOR YOUR "LOUNGING MASK"  OR A DISPOSABLE MASK INSTEAD.

WASH OR SANITIZE YOUR HANDS

UPON ENTERING THE SALON WE HAVE A SANITATION STATION W/IN YOUR 1ST FEW STEPS.

 

WAITING

OUR WATING ROOM IS CLOSED FOR THE TIME BEING.

IF YOU ARE EARLY,  PLEASE WANDER THROUGH THE VILLAGE GATE, OR WAIT ON THE STAIRS NEAR OUR SALON.  TEXT US UPON ARRIVAL & WE WILL TEXT YOU OR FIND YOU WHEN WE ARE READY.

PAYMENT

WE ARE CURRENTLY STILL TAKING ALL FORMS OF PAYMENT. 

IF YOU WOULD LIKE A CONTACTLESS OPTION, PLEASE LET YOUR PROVIDER KNOW PRIOR TO YOUR APPOINTMENT.

IF YOU CHOOSE TO USE CASH PLEASE TRY TO HAVE ALL DENOMINATIONS FOR EXACT AMOUT.

*****we will no longer be offering beverage services or magazines.

*****if you wish to use an electronic device w the sound on, please bring earbuds.

What are we doing?

- We are taking temps of all staff and doing covid screens daily.

 

- We have purchased PPE, masks, shields, goggles and gloves.

 

- We have purchased extras of just about everything so there is a lower risk of contamination.

- We have all been barbacide certified and are continually educating ourselves on best practices.

- Our stations are 6 feet apart.

 

- We are taking extra time to sanitize and disinfect.

ANY QUESTIONS? JUST ASK!

WE APPRECIATE YOUR PATIENCE AS WE NAVIGATE OUR  THROUGH OUR NEW NORMAL!  WE ARE ALL LEARNING TOGETHER!

LOCATION // INFO // CONTACT

 

LOCATED ON THE 1ST FLOOR 

OF

THE VILLAGE GATE

274 N GOODMAN 

SUITE 136B

ROCHESTER , 14607

585-461-2285

OPEN BY APPOINTMENT ONLY

HOURS VARY  BY SERVICE PROVIDERS SCHEDULE

DAILY.

-------------------------

PLEASE CONTACT SALON OR SERVICE PROVIDER TO BOOK

WAXING APPOINTMENTS CAN BE MADE ONLINE

 

 

 

IF YOU ARE COMING IN FOR PRODUCT OR GC PLEASE CONTACT US IN ADVANCE TO MAKE SURE SOMEONE WILL BE  HERE TO ASSIST YOU!

PRODUCTS & GC ARE AVAILABLE FOR PURCHASE ON OUR ONLINE STORE

CONTACT US

PLEASE NOTE PARKING CAN GET CROWDED...PLEASE GIVE YOURSELF TIME TO PARK AND FIND US!

***entrances d & b, and the courtyard entrances of polizzi's & gatehouse are the easiest ways to find us!

*the nitty gritty ™ reserves the right to stop or refuse service at anytimed

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